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Link On Demand

Link On Demand is Lone Tree’s Free Shuttle Service!

Link on Demand Service has now expanded into Meridian! 

Check out the new service boundary here or in the Link on Demand app.

Service Hours

Monday – Thursday: 7 a.m. – 7 p.m.
Friday: 7 a.m. – 10 p.m.
Saturday: 10 a.m. -10 p.m.
Sunday: No Service

Link On Demand does not operate on: New Years Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Want to Book Over the Phone Instead of the App?

Call the Link on Demand Dispatch Center at
719-212-2430

Take Link On Demand anywhere within Lone Tree and Meridian for free!

To use, simply download the Link On Demand app, available on both Android and iOS, sign up for an account and book your ride.

Once your ride is booked, you’ll be picked up in our branded, wheelchair-accessible, family-friendly shuttle driven by professional drivers.

Link On Demand works by pairing your ride with others going in the same direction, like a bus route that’s always changing based on who needs a ride. The shuttle may detour to pick up other passengers while you’re on board, but don’t worry, we’ll make sure you get to your destination!

Wait times can vary and scheduled rides are not guaranteed. Be sure to watch the app after booking as your estimated pick-up time can change.

 

Support

You can contact the Link On Demand team by e-mail at [email protected] or by phone at 719-212-2430. Our staff will get back to you within 24-48 hours.

Rider Considerations

Child Restraint Systems are required by law. Colorado law (Statute 42-4-236 and 42-4-237, C.R.S) requires that children less than one (1) years old and weighing less than twenty (20) pounds be secured in a rear-facing child restraint system while in a vehicle.

Forward Facing Child Restraint Systems -Colorado law (Statute 42-4-236 and 42-4-237, C.R.S) requires that children ages one (1) year to four (4) years who weigh twenty (20) pounds up to forty (40) pounds be secured in a rear-facing or forward-facing child restraint system while in a vehicle.

Regardless of weight and height, Colorado law (Statute 42-4-236 and 42-4-237, C.R.S) requires that children be properly secured in a child restraint system, such as a booster seat, until eight (8) years of age. After age eight (8), the law allows them to use a vehicle seat belt. However, safety experts recommend that they use a booster seat until they are at least 4’9” tall.

Please Note: Link on Demand does not provide child safety seating and does not transport children without appropriate seating. Please bring an appropriate child safety seat with you to place in the vehicle. The customer is responsible for securement of the child safety seat, not the vehicle operator.

Customers are limited to three (3) grocery bags or similar-sized packages (no heavier than 20 lbs. each). If you need to transport more than 3 items, please consider using a different transportation service. Customers may use a personal folding grocery caddy to carry more than three (3) twenty-pound bags. Any other type of caddy will not be transported. The customer is required to maneuver his or her own caddy. Please note: Grocery store carts are not permitted on board Link on Demand vehicles.

Service animals are dogs that are individually trained to perform tasks directly related to assisting an individual with a disability. When scheduling trips, a customer should include “+1” to indicate an additional passenger. Animals purely for emotional support or comfort are not considered service animals under the ADA.

Personal pets may board a Link on Demand vehicle only if carried in an animal carrier. Operators are not permitted to assist in carrying the animal carrier. The animal must always be controlled. An animal displaying aggressive behavior may be subject to removal from the vehicle or Link on Demand free transit service.

FAQs

Link on Demand is a FREE shuttle service that provides on-demand rides anywhere in Lone Tree and Meridian.

To request a ride, use the Link on Demand app available on both Andrioid and iOS.

You can contact the Link On Demand team by e-mail at [email protected] or by phone at 719-212-2430. Our staff will get back to you within 24-48 hours.

Yes, the shuttle is equipped with ramps to assist wheelchairs in getting on and off the Link. When creating your rider profile on the phone app, please indicate that you need wheelchair access in your profile settings.

You can! However, pre-scheduled rides are not guaranteed. Rides scheduled ahead of time simply directs the app to make requests from the available capacity of the system at the time you need your ride. This means there may have been others who have booked rides previous to your time.

We ask that riders under the age of 18 create an account and ride the service with their parents permission.