LINK ON DEMAND - FAQs

What is Link on Demand?

Link on Demand is a FREE shuttle service that provides on-demand rides anywhere within Lone Tree city limits.


How do I call a shuttle to my location?

There are two ways riders can access Link on Demand services. First, riders can request the shuttle using the Link on Demand app available on both Andrioid and iOS. Riders can also call to book a ride by calling 720-990-0176 during service hours.


What do I do if I’m having trouble with a live ride?

If you are having trouble with a ride you’re currently on or trying to get on, please contact Link On Demand by phone at 720-990-0176. For general service inquiries, e-mail us at link@cityoflonetree.com. We’ll get back to you within 24-48 hours.


Are the shuttles wheelchair-accessible?

Yes. All shuttles are equipped with ramps to assist wheelchairs getting on and off the Link.


Are there bike racks on the shuttles?

Absolutely!


Can I schedule a ride in advance?

You can! However, pre-scheduled rides are not guaranteed. Rides scheduled ahead of time simply directs the app to make requests from the available capacity of the system at the time you need your ride. This means there may have been others who have booked rides previous to your time.


How old do I have to be to ride?

We ask that riders under the age of 18 create an account and ride the service with their parents permission.