Link on Demand Frequently Asked Questions

What is the Link On Demand - Powered by Uber?

Link On Demand is a pilot program that allows anyone to request a free door-to-door ride anywhere within the City of Lone Tree using the Uber app.


How do I book a ride?

Check out our step-by-step rider guide. 


Where can I ride it?

Anywhere within the City of Lone Tree, including the Lincoln Light Rail Station, the Lone Tree Arts Center, Park Meadows Shopping Center, and major employers like Charles Schwab, Level 3 and Sky Ridge Medical Center.


Can I bring additional riders?

Yes! You can reserve up to 12 seats, but we ask that you only reserve the number you actually need.


Will I be the only one on board?

Link On Demand operates similar to an UberPool vehicle where other passengers may be picked up and dropped off on the way to your destination. This allows us to take more cars off the road and make the service free for riders.


How much does it cost?

Link On Demand will be free to the rider during the pilot period through December 31, 2017. If the program continues, there may be a fee charged for on-demand rides.  However, more information on that will be made available in the fall.


Why does my app say 'No Cars Available'?

You may see this message displayed if you are attempting to request a ride outside of Link On Demand’s operating hours of 7 a.m. to 7 p.m., Monday-Friday. We suggest requesting a traditional Uber vehicle during these times. If you see this message during Link On Demand’s operating hours, it may be because all of our vehicles are at capacity. You can try again in a few minutes once capacity has freed up, or request a traditional Uber vehicle.


How long will I have to wait to be picked up?

Pick up times will vary based on demand. Because this is a pilot program, we cannot guarantee wait times. Before confirming your ride through the Uber app, you will be provided with the estimated wait time at that moment. If the wait time is longer than you prefer, we suggest requesting a traditional Uber ride at your expense.  If this is your first time using Uber, you can use the code LONETREE for $15 off your first ride anywhere in the U.S. 


Will I be picked up in an Uber car?

No. Although you use the standard Uber app to book your ride, you will be picked up in one of our branded 12-passenger shuttles driven by a professional driver when you select Link On Demand.  These shuttles are wheelchair accessible, have bike racks and are kid-friendly.


How far in advance do I have to book a ride?

Just like a traditional Uber vehicle, you can request a ride just minutes before you need to be picked up. However, keep in mind that wait times are not guaranteed. We suggest opening up the Uber app well before you need to book your ride to see what the wait times are at that time.


Can I track my driver?

Yes. You will be able to see the location of your driver on the Uber app as they drive to pick you up. You can also track your trip once you’re on board.


Is there a separate paratransit service?

No. All Link On Demand vehicles are fully accessible. Simply request a ride through the Uber app. Once your driver arrives they will be happy to assist you with getting on board or any other needs you may have.


Can I bring my bike on Link On Demand?

Yes. Bike racks are available on the front of all Link On Demand vehicles and can accommodate up to 2 bikes. Drivers are happy to assist you with the bike rack once they arrive to pick you up.


How is this different from the existing Lone Tree Link service?

The existing Lone Tree Link runs along a fixed route on Park Meadows Drive every 10 minutes like a traditional bus service. Link On Demand will not follow a fixed route. Instead, it will pick up and drop off riders at the locations of their choice anywhere within the city limits of Lone Tree.


Will the existing Lone Tree Link service continue to operate?

Yes. During the pilot program, the Lone Tree Link will continue to provide service every 10 minutes to the Lincoln Light Rail Station, Level 3, Parkridge Corporate Center, Charles Schwab, and Sky Ridge Medical Center.


What if I don't have the Uber app?

Download the Uber App from Google Play, the Apple App Store or the Microsoft App Store. If you don't have an account, you will need to register and input a credit card, although it will not be charged for Link On Demand rides during the pilot period.


How old do you have to be to ride?

Riders of all ages are welcome. However, if you are under 18 years old, you must be accompanied by a parent or guardian per Uber policy.


Can I bring my pet on board?

No, pets are not allowed on Link On Demand. If you would like to bring your pet we suggest requesting a traditional Uber vehicle where drivers may allow pets on a case by case basis.


Should I tip my driver?

No. Our Link On Demand drivers do not accept tips.


Why is Lone Tree pursuing on-demand transit?

Based on conversations and survey results from residents and businesses, we heard loud and clear that congestion reduction and transportation need to be a major priority. With that in mind, Lone Tree set a goal to be a national model for our next generation transportation network. While we will always continue to expand and improve our infrastructure, building additional road capacity is much more expensive than better optimizing the infrastructure we already have.


How is this different from other micro-transit pilots?

Link On Demand is different from other pilots in that the vehicle is high capacity (up to 12 passengers), wheelchair accessible, kid-friendly and includes a bike rack. That means the vehicle is ready for almost everything - eliminating the need to summon a specific vehicle for a specific use.  In addition, the higher capacity vehicle allows ride-sharing on a more significant scale to eliminate vehicle trips and reduce congestion.