Updated 1/29/19

This privacy policy (“Privacy Policy”) discloses the practices of the City of Lone Tree (“Lone Tree,” “we,” or “us”) concerning information we obtain by and through your use of the Lone Tree Link website available at www.lonetreelink.com (“Link Website”), the Link on Demand app (the “App”), and through other interactions and communications you have with us associated with either the Link Website or the App (collectively, the “Services”). This Privacy Policy applies to the Services and becomes effective as soon as you access or use the Website or the App. The Privacy Policy is for informational purposes only and does not constitute an agreement or provide any binding representations by Lone Tree.



When you access the Link Website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Lone Tree does not collect or store personal information from customers downloading, installing or using the App on Apple, Android, or Windows smartphone or mobile devices. However, personal information is collected when customers use the App or the Link Website to register for a Link on Demand account.

Customers who want to provide feedback via the 'Survey' button in the App have the option to provide contact information if they would like a reply.


How do you get my consent?

When you provide us with personal information to log on to the Link On Demand App or Link Website, and to request or manage rides, you consent to our collecting the information you provide and using it for purposes reasonably related to the use and provision of the Services.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

 If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by contacting us at link@cityoflonetree.com.  


We may disclose your personal information to third parties unrelated to our provision of the Services if we are required by law to do so or if you violate our Terms of Service. Documents and information held by public entities may be subject to disclosure under the Colorado Open Records Act.


In general, our third-party vendor – Via – will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. As a third-party provider, Via is subject to certain legal requirements regarding protection of personal identifying information, including Section 24-73-102 of the Colorado Revised Statutes.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on the Link Website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



Lone Tree will send messages in the form of mobile notifications or promotional content though the App. The App may use location information to display notifications or promotional content. Also, messages may be activated by beacon devices in a public space, which communicate location, transit, or event information. To manage notifications for the Application, go to the notifications area in the settings for your device and select.



The Sites or App may integrate with social sharing features and other related tools which let you share actions you take using the Services with other applications, websites, or media, and vice versa. Your use of such features is elective and enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.



We implement reasonable security measures and follow industry best practices to protect your personal information and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at link@cityoflonetree.com